Privacy Policy

For personal data collected through the Website, Solearis Softwares acts as the data fiduciary. Spade Technologies may act as a data processor or technical partner for hosting, storage, email delivery, and related operations.

Address: 1st Floor, 181, Trimurti Nagar, Above Bank of Maharashtra, Nagpur - 440022, Maharashtra, India. Privacy & Grievance Contact: adnanwagh@spadetechnologies.in. Phone: +91 9145145252.

We collect personal data that you voluntarily provide when requesting a demo or contacting us, including:

• Name
• Business or organisation name
• Email address
• Phone number
• Business type (for example restaurant or cafe)
• Message or enquiry content

We may also collect limited technical data such as IP address, browser type, device information, referring URL, and timestamps generated in the ordinary operation of web servers and security systems.

We process personal data only for lawful purposes, including:

• Responding to demo and contact requests
• Scheduling and conducting product discussions
• Maintaining enquiry records for follow-up and internal operations
• Sending transactional or service-related communications about your request
• Securing the Website, preventing fraud and abuse, and enforcing our policies
• Complying with legal obligations and defending legal claims

We do not sell personal data. We do not use demo enquiry data for unrelated third-party marketing without a lawful basis and, where required, consent.

Where we rely on consent as the legal basis for processing, we will obtain consent in accordance with applicable law. Consent will be requested through a clear affirmative action and will be specific, informed and unambiguous for the relevant purpose. Where processing is permitted on another lawful basis, we may process personal data without relying on consent, to the extent permitted by applicable law. Where processing is based on consent, you may withdraw consent by emailing adnanwagh@spadetechnologies.in. Withdrawal does not affect processing already completed lawfully, or processing required for legal compliance, security, or dispute resolution.

Enquiry data may be stored in our databases (including MongoDB or equivalent managed database services) and transmitted by email to our internal mailboxes for handling. Service providers acting on our instructions may process data solely to provide hosting, database, email, or security services. We require such processors to implement appropriate safeguards consistent with applicable law.

We retain personal data only for as long as needed for the purposes stated, for legitimate business records related to sales and support pipelines, and as required by law or for the establishment, exercise, or defence of legal claims. When retention is no longer necessary, we will delete or anonymise data in accordance with our operational practices.

We implement reasonable security safeguards appropriate to the nature of the data and processing. No method of transmission or storage is completely secure. You use the Website at your own risk to the extent permitted by law.

We may share personal data with Spade Technologies and authorised personnel or contractors who need access to fulfil your request or operate systems. We may disclose data if required by law, court order, government authority, or to protect the rights, property, or safety of Solearis Softwares and Spade Technologies, users, or the public.

The Website may use essential or technical cookies and similar technologies required for basic functionality, security, and performance. We do not operate a separate cookie preference centre on this Website at present. If we introduce non-essential analytics or advertising cookies, we will update this Policy and implement appropriate notices.

Subject to applicable law and its effective provisions, you may have rights relating to access to information about your personal data, correction and erasure, withdrawal of consent where consent is the basis of processing, grievance redressal, and nomination, as applicable.

To exercise rights, email adnanwagh@spadetechnologies.in with sufficient detail to verify your identity and describe your request. We may refuse or limit requests where permitted by law (for example, where erasure would impair legal claims, security, or compliance).

The Website is directed to businesses and adults. We do not knowingly solicit personal data from children. If you believe a child has submitted data, contact us for deletion.

Some of our service providers may process or store personal data outside India. Where such processing or transfer occurs, we will take steps required under applicable Indian law, including any restrictions or requirements notified by the Central Government.

This Privacy Policy covers the marketing Website and demo enquiry channels. Personal data or restaurant operational data processed inside the Cafyntra product application at cafyntra.solearissuite.com may be governed by separate product terms, customer agreements, and product privacy notices. Those documents control product-side processing where they apply.

Privacy & Grievance Contact email: adnanwagh@spadetechnologies.in. Postal address: 1st Floor, 181, Trimurti Nagar, Above Bank of Maharashtra, Nagpur - 440022, Maharashtra, India. Phone: +91 9145145252. We will endeavour to acknowledge and address grievances within timelines required by applicable law.

We may update this Privacy Policy by posting a revised version on the Website. The effective date above will be updated when material changes are made.

This Privacy Policy is governed by the laws of India. Subject to mandatory law, exclusive jurisdiction for disputes relating to this Policy lies with the competent courts at Nagpur, Maharashtra, India.